Returns and Refunds     

I. Introduction
      Welcome to EPIPHPINS, we are committed to providing you with an exceptional custom badge service.

II. Returns and Exchanges
      Returns and exchanges are not normally accepted for customised or personalised items, unless there is a defect or error on our part. If you receive a defective or damaged item, please contact us immediately and also provide photos or other information to help us determine the problem.

III. Return Procedure
      To initiate a return, please contact our customer service team at [Contact Us]. Provide your order number and details of the item you wish to return.

IV. Refunds
      Once we have received and inspected the returned item and determined that it meets the return eligibility criteria, we will issue a refund to your original payment method.
Refunds may take up to several business days to process, depending on your payment provider.

V. Exchange Process
      If you wish to exchange an item, please follow the same steps as the return process above. When communicating with our customer service team, state which item you would like to exchange for. Once both parties have confirmed, we will send you the exchange item.

Customer Service and Support
      Our dedicated customer service team is always available to answer any questions or concerns you may have about our shipping policies or your order. You can contact us via email [info@epiphpins.com] or online customer service.

      We are committed to providing you with exceptional service and ensuring that you are satisfied with all aspects of your shopping experience. We understand that shipping is an important part of your shopping experience and we are constantly striving to improve our processes and services to meet your needs. Thank you for choosing EPIPHPINS for your PINS products.