Shipping Policy

 

I. Introduction
      Welcome to EPIPHPINS, your premier destination for unique PINS products. We are dedicated to providing you with an exceptional shopping experience. Our shipping policy is designed to ensure seamless delivery of your purchases.

II. Shipping Methods and Options
      We offer a variety of shipping methods to meet your specific needs. These may include cost-effective standard shipping, expedited shipping for urgent cases, and international shipping for customers around the world.

III. Shipping Cost Calculation
      Shipping costs are determined by several factors, including the weight and dimensions of your order as well as the destination. We strive to keep these costs as reasonable as possible while maintaining the highest level of service.
In some cases, we may offer free shipping promotions or discounts. Keep an eye on our website for special offers.

IV. Production and Logistics
      Most custom orders require 7-10 business days for production and 5-7 business days for logistics. The specific time may vary depending on the product.
      Our dedicated team works hard to prepare your items for shipment, ensuring accuracy and quality.
During peak shopping seasons or when there is a high volume of orders, processing times may be longer. However, we will do our best to keep you informed of any delays and provide regular updates.
      Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the delivery progress and know exactly when to expect your package.

V. International Shipping
      We are proud to offer international shipping services to many countries. Please note that international shipments may incur customs duties, taxes, and import fees, which are the responsibility of the recipient.
      Delivery times for international shipments can vary significantly depending on the destination country, shipping method, and customs clearance procedures. Estimated delivery times will be provided at checkout, but please note that these are only estimates and actual delivery times may differ.
      We work closely with reliable international shipping carriers to ensure the safe and timely delivery of your packages. If there are any issues or delays, we will do our best to assist you and resolve the situation promptly.

VI. Lost or Damaged Packages
      If unfortunately your package is lost or damaged during transit, please contact our customer service team immediately. We understand the disappointment and inconvenience this may cause, and we will take swift action to address the issue.
      We will cooperate closely with the shipping carrier to investigate the matter and determine the appropriate course of action. This may include reshipping or providing a refund depending on the circumstances.

VII. Delivery Delays
      Although we make every effort to ensure on-time delivery, unforeseen circumstances such as severe weather conditions, shipping carrier disruptions, or customs delays may cause delivery delays.
      If there is a delay, we will notify you via email or other means of communication. Our customer service team will be available to answer your questions and provide updates on the status of your delivery.

      We appreciate your patience and understanding in these situations and will do everything we can to resolve the issue as quickly as possible.